- About Us
- The Playbook
- Your Competitive Edge is Found in the CSG Scouting Report
- Increase Sales, Improve Service, Enhance Your Corporate Culture With The Top Dawg Sales Strategy
- Corportate Stimulus-Trim the Fat, Grow Lean, Expand Profits
- Loyalty Program-Better Customers. More Sales. Less Advertising.
- The Needed Niche Making Every Call Count
- P Cubed-Pricing, Packaging and Promotions
- Service that Sells-It’s About the Customer, not the Policy.
- Turbo Sales-Transform Your Front Line
- Marketing Make Over. Who Needs More Customers?
- Strategy Upgrade-Pump Some Energy Into Your Fading Strategies
- 4 Steps to Connect
- Contact Us
- What People Are Saying
- The Blog
Are you finding it more and more difficult to get traction and gain ground in today’s tricky market place?
Have you found that the slippery slope of discounting and competing on price to gain market share only increases the slickness of the slope you find your business on?
It’s time for you to Separate and Connect—separate from your competition by really connecting with your customers. It’s time for you to try a new strategy, a proven strategy with a successful track record, that is guaranteed to get you off the slippery slope and back on solid ground, heading quickly upward toward sustainable success. Let us come along side you and complete a comprehensive, complimentary, strategy upgrade and take a fresh look at your business to help re-energize your business, give you a new perspective and a new life. We all know that no matter how great we are, even the exciting becomes mundane after time. Let’s blow the dust off and breathe some life into your company together!
The team at Connect Sales Group has been there before.
We know what you’re going through. We are all currently business owners, managers, marketers and salespeople. We know that there are frustrations you experience every day. We know that the world has undergone incredible and dramatic change since the economic downturn. We recognize that consumer buying habits have changed over time, causing formerly successful programs and businesses to struggle, stumble and sputter in the new environment. We’re here to help you, to come along side you and to compliment your core competencies while looking for strategies and opportunities that you may not be utilizing to help you run better and find traction.
Whether you’re more corporate or more cowboy: more established and traditional, or more entrepreneurial and cutting edge; Connect Sales Group can help you to leverage your core competencies and enhance them, streamline them and fine tune them to make you more efficient, more diverse and most importantly, more profitable. While you continue to focus on your core competencies, we’ll focus on growing your business and trouble-shooting your challenges for you.
At CSG, we’re not interested in re-inventing your company and starting from scratch. Far from it. Actually we’re more interested in collaboration than reconstruction. We know that you’ve gotten where you are because you are good at what you do and you have a passion for your product or service. But, maybe you’ve gotten too close to the business and you’re having trouble observing from 10,000 feet—too busy working in your business to work on your business. Is it possible that you’re unable to identify some challenges that are holding you back but may have a relatively simple solution? We’re here to collaborate with you and your team, to identify your strengths and augment them; reinforcing your assets and eliminating your liabilities.
The CSG Program. Here’s How It Works
You talk. We listen…very carefully. It’s your company and only you know where you want to take it. We want to hear about your corporate culture and your story. What is your definition of success? What are your goals? CSG’s job is to listen as you tell us where you want to be and then begin the process of helping you get there. And we also believe it is our job to be brutally honest with you every step of the way. You don’t need yes-men. You need solutions bound in reality!
Or call 760-275-1137 to talk with CSG’s Best coach and founder, Joe Dahlstrom.
Who Answers Your Phone? The Lost Art of Selling Over the Phone...
Prior to the Superbowl I had read about the record investments companies were making to profile their companies during the game. I have no idea on whether these million dollar ad buys payoff. You would think these large successful companies would have the best trained sales professionals answering their phones to successfully convert these new leads created by the ads. So the next day I called one of the companies that had advertised during the game. I was interested in their service so I first went on line to get the phone number, that was a project by itself, it took me a several minutes just to find the number. When I finally found the number, I was put on hold for several minutes, when their agent finally answered, they asked my name but never used it, I shared what I was looking for, they dumped some rates and ran me off the phone. I thought I may have just got a new hire or a team member that was having a bad day. So I called back, same thing... I don't blame the agents, the fault lies with the management/ownership, why invest millions into a thirty second commercial and put little to nothing into training the team that would fulfill the sale. Unfortunately, this happens way to often with companies of all sizes. In many of the companies that we have owned, managed or consulted for, a large percentage of the revenue growth comes from improving closing percentage with inbound calls along with the implementation of customized outbound campaigns. These skills are the key to complimenting your web, print and social media campaigns. How to get started in increasing closing percentage and gaining market share over the phone:
- Make it a priority
- Hire team members that really like helping people
- Have your team understand how important they are to the success of the company.
- If you don't have time, interest or expertise, find a company with a proven track record to help you ( I would be glad to refer you to a great company if you would like)
- Equip your team with rapport building questions, benefit and value statements and customer focused outcomes that will make their job fun and rewarding.
- Comfortable sales and service environment that allows your agents to help your guests.
- Track results, reward top performers, provide coaching for the rest.
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