Through the Scouting Report we examine your corporate culture, get up close and personal with your existing sales and service staff which helps to empower them, involve them and make them feel they are part of the solution. We identify potential superstars and work to eliminate negativity while creating internal product and service specialists who are fanatical about customer service, sales, and your company as a whole.We will customize the programs that allow you to separate from your competitors by connecting with your customers, which will in turn have your team, customers and business looking up for a brighter tomorrow. In essence the Scouting Report is an analysis of your current assets and efforts including financial, physical and personnel, with
keen attention to personnel as these are usually your most valuable assets requiring the most energy and focus.
We’ll scrutinize your market, your competition, your niche and your marketing, your sales systems, pricing, packaging, logos, service, everything. After the scouting session, you receive a customize playbook designed specifically to enhance existing core competencies and to expand your areas of excellence while dramatically improving your sales and customer service culture.
Your Custom Playbook:
Your Playbook consists of any number of “plays” designed by CSG maximize sales and service levels while achieving the goals identified during the scouting sessions. Your Playbook will include suggestions for you regarding utilization of any or all the ever-expanding list of Proprietary CSG “plays.” The Playbook is your go-to piece for keeping you on track and guiding you through steps to achieving your successes. In essence, you’ll get all the X’s and O’s and then it’s up to you to execute the plays. For some businesses, the development of the Playbook marks the completion of the partnership, but for most, it is an eye-opening event, revealing the need for continued development/enhancement of core competencies and also the need for player-development programs, reassignment of some key personnel, addition of new strategies and specialty plays that’ll catch the competition napping. Most find that, with the team and programs they have in place, they are unable to achieve their desired level of success without some amount of CSG Development assistance (All of the potential plays for your business are listed on the home page of this website).
Your Corporate Culture:
A Staff of Corporate Fanatics When all is said and done, your ability to grow market share, to grow your customer base and to maintain customer loyalty all come down to your staff’s ability and desire to sell your products and services which is directly and dramatically affected by the level to which they themselves have become fanatics and loyal believers in the products and services (See the Four C’s to Connect).We will help you build that corporate culture and build that staff that is invested in you, and is serious about success. We will focus on what you’re struggling with while you focus on your core competencies. We are not interested in being glamorous and wowing you with a bunch of corporate speak that adds up to nothing. We simply want to help you take your business to the next level, bringing solutions and solving problems. That’s all you need…bringing solutions and solving problems…sounds good doesn’t it? Click here to register for your free consultation and evaluation. See how you can win the CSG Playbook absolutely free!
Click here to register for your free consultation and evaluation. See how you can win the CSG Playbook absolutely free!